Privacy Policy

Last Updated: January 15, 2024

Introduction

At PetWell, we are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

  • Name, email address, and phone number
  • Address and location information
  • Payment and billing information
  • Profile information and preferences
  • Communication records with our support team

Pet Information

  • Pet name, species, breed, and age
  • Medical history and health records
  • Vaccination and treatment information
  • Appointment and visit records

Technical Information

  • Device information and IP addresses
  • Browser type and operating system
  • Usage data and analytics
  • Cookies and similar technologies

How We Use Your Information

We use the information we collect for various purposes:

  • Providing and maintaining our services
  • Processing appointments and payments
  • Communicating with you about your account
  • Sending important updates and notifications
  • Improving our platform and user experience
  • Complying with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.

We Do Not Sell Your Data

Your personal information is never sold to third parties for marketing purposes.

Limited Sharing Exceptions

  • With veterinary clinics for appointment coordination
  • With service providers who assist in our operations
  • When required by law or legal process
  • To protect our rights and safety

Data Security

We implement appropriate security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers and infrastructure

Your Rights

You have certain rights regarding your personal information:

  • Access and review your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of certain communications
  • Lodge a complaint with supervisory authorities

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: